We provide specialized winterization services to safeguard your food during the off-season, and when spring arrives, we handle the thorough opening process.
At Nutrivive Foods, your satisfaction is our top priority. Due to the nature of our products, we follow a strict no-return policy—but we’re here to help if something goes wrong.
For health and safety reasons, we do not accept returns or exchanges on any food items once they’ve been delivered.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
Email us at nutrivivefoods@gmail.com with:
Your order number
A clear photo of the product and packaging
A description of the issue
We’ll review the case and arrange a replacement or refund if eligible.
Once your claim is approved, we’ll initiate a refund to your original payment method.
Refunds typically take 5–7 business days to reflect in your account, depending on your bank or credit card provider.
Orders can be canceled within 1 hour of placing them.
After this window, your order may already be processed and cannot be canceled.
We also want to make your shopping experience convenient:
Cash on Delivery (COD) is available in the following locations:
Edmonton
St. Albert
Sherwood Park
Fort Saskatchewan
Leduc
Morinville
Pick-Up Facility (Edmonton):
Prefer to pick up your order? You can!
Please call +1 (587) 456-2417 to schedule your pick-up.
Full pick-up details will be shared on call.
If you have any concerns about your order, reach out to us anytime at:
📧 nutrivivefoods@gmail.com
📍 16149 – 142 St NW, Edmonton AB T6V 0M7
We welcome your feedback and concerns—your voice helps us grow and serve you better.
We’re here to make sure your experience with Nutrivive Foods is always smooth and satisfying.
